Crystalbrook Riley Hotel Cairns, Cairns
About the Hotel
Located on Cairns Esplanade, Hotel Mack offers luxury accommodations with diverse dining options and leisure facilities. This hotel features 311 rooms and boasts a large swimming lagoon and a vibrant rooftop bar. Its close proximity to local attractions like the Cairns Aquarium enhances its appeal for visitors.
Location
Crystalbrook Riley is situated just a five-minute stroll from Cairns' shopping and entertainment districts and close to notable attractions like Muddy's Playground and the Great Barrier Reef Departure Terminal. The hotel also offers eco-friendly transport options, including bicycles for guest use, and is approximately 10 km from Cairns Airport.
Rooms
Each room at Crystalbrook Riley includes an Apple iPad control center, a 55-inch Smart TV, and blackout blinds. Deluxe rooms feature a spacious private balcony with views of the Coral Sea and come equipped with a rainforest shower head and a Nespresso coffee machine. The hotel also provides family rooms with interconnecting bedrooms for larger groups.
Eat & Drink
Crystalbrook Riley hosts various dining venues, including Paper Crane, which specializes in Asian fusion cuisine with a focus on local seafood. Rocco, located on the rooftop, offers a diverse cocktail menu alongside 270-degree views of Cairns and the Coral Sea. Calypso Club features tropical flavors and casual dining options near the waterfront.
Leisure & Business
The hotel includes six meeting rooms tailored for business needs, accommodating up to 450 guests for events. Guests can relax by the 1,000-square meter swimming lagoon and enjoy cabana host services for added convenience. The Eléme Day Spa provides wellness treatments to guests seeking relaxation.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Paid parking
- Off-site parking lot
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Elevator
- Currency exchange
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Pool tables
Guest Parking
- Electric kettle
Services
- Room service
- Housekeeping
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Cribs
- Babysitting/Child services
- Children's menu
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Outdoor swimming pool
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness center
- Jacuzzi
- Full body massage
- Pool with view
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Self-catering
- Electric kettle
Media
- Flat-screen TV
- iPad
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
I absolutely loved my stay at this hotel! The location is incredible, right on the waterfront with stunning views, and close to all the main shopping areas and restaurants. The rooms were spacious and had amazing balconies with views over the water. The service was impeccable, with the receptionist going above and beyond to ensure a great holiday experience. However, the service did drop off a bit towards checkout. The dining experience was delightful, especially for vegetarians like myself. Overall, a fantastic value for money with top-notch facilities.
I stayed at this hotel located right on the Esplanade with a beautiful view overlooking the water. The rooms were spacious and had a double large basin, adding a touch of luxury. However, the service was inconsistent, initially great but then disappeared. The location was extremely convenient, set in the gardens and just a short walk from the main strip. The dining experience was included and offered wonderful views, but the price seemed a bit high for the overall value provided.
The hotel offers rooms with a fantastic view of the Esplanade and good service, although some improvement in staff hospitality could make the experience even better. The location is conveniently near the Esplanade with dining options for vegetarians available. The facilities provide all necessary amenities for a comfortable stay.
The hotel is perfectly situated just a short stroll from the marina, making it convenient for exploring the surrounding area. I enjoyed the water views from my room, but the balcony was a bit small. The separate bedroom provided added privacy and comfort. Despite the great location, the price was a bit steep for what was offered.
I absolutely loved my stay at this hotel! The location is perfect, close to the beach and restaurants. The rooms were clean and comfy, and the staff was incredibly friendly. However, the dining experience could use some improvement. Overall, a great value for the money.
I couldn't have asked for a better location! The hotel is right on the Cairns waterfront, within easy walking distance to the CBD and restaurants. The rooms were clean and comfortable with a king-size bed, and the service was top-notch with excellent customer service. However, the dining experience lacked variety in food options. The facilities were well-equipped and served my needs well. Overall, a great place to stay with some minor room for improvement.
I absolutely loved my stay at this hotel! The location was amazing, right by the Esplanade and with easy access to great restaurants. The rooms were top-notch, with stunning sea views and overlooking the Esplanade. The level of relaxation I experienced while savoring the beautiful sights was incomparable. The only downside was the intermittent service, but that didn't overshadow the overall fantastic experience.
I couldn't have asked for a better location with the hotel being right on the Esplanade within walking distance to Cairns central shopping. The rooms were clean and comfortable, but the service was a bit inconsistent. The dining options were satisfactory, and the facilities offered were decent for the price.
I had a mixed experience at this hotel. The rooms offered beautiful balconies with water views as requested, but some towels in the bathroom were dirty. The air-conditioning unit on the ceiling operated well. However, I found the service to be inconsistent, excellent at check-in and poor at check-out. The location was extremely convenient, set in the gardens and close to Cairns eateries, but the dining options with avocado all over the toast were not to my liking.
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